In this study, the researcher developed a modified research model to examine the antecedents and impact of extent of Enterprise Resource Planning (ERP) systems implementation on Process Management Capability, and its subsequent impact on firm performance. The existing model was extended by the addition of the following constructs: Ethical Factors, Data Culture, Organizational Integration, and Organizational Performance.

Transportation is an important part of national economy and functions as its foundation, support and service provider. However, with growing demand for transport services, largely met by the use of private cars, concern about increasing congestion, air pollution and fuel consumption is mounting.